A clearer route
through the information.
You can begin with a place, a problem or a word you do not understand.
1. Start with a topic
The Get help page groups common questions about buildings, drainage, rivers and flood information. Each topic links to a longer explanation.
2. Explore at your own pace
The knowledge library follows water through everyday places. The glossary explains technical terms, while Science and data points to further reading.
3. Gather what you already know
Write down the question you need answered. Note the source and date of any report or map, or describe what you have observed. You do not need to share a full address or personal history.
4. Ask a question
If you are unsure where to look next, send a question. This is an information resource, not an emergency reporting service or a replacement for a site-specific professional assessment. A reply or response time cannot be guaranteed.